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Support Steps
To provide solutions to customer inquires in the fastest way possible, we have provided the following steps to assist you. We update our support Web site often based on popular questions our customers submit. Approximately 80% of the questions we receive have support articles relating to them.
Step 1:
Be sure your system meets the minimum software requirements.
  • Microsoft Media Player 10 with all current patches (download here).
  • Microsoft Silverlight 3 (download here).
  • Internet Explorer 6.0 or higher (Firefox, Opera, and Chrome are not supported).
  • Adobe PDF 7.0 or higher (download here).
Step 2:
We have created a User’s Guide that explains all the features of our learning interface. Please review that document here.
Step 3:
To assist you in locating the best support document for the question you have or problem you are experiencing, please select from the support categories below. If the support articles suggested do not address your inquiry, you will be given the option of creating a support ticket and a LearnNow support technician will assist you.
Category

Sub Category

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Did this resolve your inquiry?
   
  
Step 4:
Your inquiry requires the attention of a LearnNow support technician. Please click the button below and fill out a Support Ticket and a technician will respond in the order they are received.
NOTE: Many support articles provide various steps in troubleshooting issues. For a fast resolution, please indicate in your support ticket which step was last step you could successful perform and what error or behavior prevented you from continuing.

Step 4:
Our support articles assist you in troubleshooting certain situations but unfortunately cannot be expected to resolve all of them. Please click the button below and fill out a Support Ticket and a LearnNow support technician will respond in the order they are received.
Step 4:
Great! We appreciate the feedback and hope you enjoy the best developer training available.