LearnNow Support

Windows Media Player cannot play the file because the specified protocol is not supported

Support — Fri, 10 Feb 2012 04:18:00 GMT

Abstract:

Question: I'm getting the following error when trying to play my videos, "Windows Media Player cannot play the file because the specified protocol is not supported."

Answer: The following steps are from a Microsoft website. They refer to Windows Media Player 10, but they will work for versions 11 and 12 as well. The only thing that should really change is, under Step 4 of the instructions below, the folder or folders that you find will probably be 12.0 (or some variation of that). You would want to rename that folder to 12.0.bak. If you find that there is more than one folder in that location, you can rename both/all of them to include ".bak".

This should force Windows Media Player to generate new files & hopefully help or cor

Password not accepted when logging in

Support — Fri, 10 Feb 2012 04:12:00 GMT

Abstract:

Question/Issue: My credentials are not accepted when I try to login to my account.

Answer: The password for your account is case sensitive, and any letters in the default password given to you are all lowercase. Also; if you copy & paste the password, an extra blank space can copy at the end of the password. This will render it invalid. Please ensure that only the text of the password is highlighted, or try typing it in manually.

If you are still having issues, you can reset your password using the "Forgot Password" link just below the login area. If you have any trouble doing so, please submit a support ticket here:

http://support.learndevnow.com/ask2.aspx

Viewer freezing for courseware eBook files

Support — Fri, 10 Feb 2012 03:58:00 GMT

Abstract:

Question: My viewer for the courseware eBook files is freezing or causing my system to hang.

Answer: The viewing application that you are using to access your written chapters is called "Lock Lizard" The article regarding this issue can be accessed on the Lock Lizard FAQ page here:

http://www.locklizard-license.co.uk/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=547

Issues accessing software on iOS or Android portable devices

Support — Thu, 09 Feb 2012 08:27:00 GMT

Abstract:

Question/Issue: Issues accessing training videos on an iOS or Android portable device.

Answer: We have recently released a new interface, which will allow users to play the videos on their iPad and iPhone mobile devices, as well as android devices. Most of the training courses will work this way currently, and we are converting the rest as quickly as we can.

You can see what courses are supported on which platforms by looking in the "Courses" area of your account. There will be an icon to the right of each course title show

Problems with "Detect Required Software" installation step

Support — Thu, 09 Feb 2012 08:26:00 GMT

Abstract:

Question/Issue: I have issues with the "Detect Required Software" step during the Install Client process.

Answer: This step will only function properly if you are using Internet Explorer as your browser. If you are using IE, and you are still warned about missing or out-of-date software, you can ignore those warnings and continue on with the installation step.

This step is intended to warn you if software required to view the training videos is missing altogether, or if the proper version cannot be detected. If you already have the software in question installed, and your version is later than the warning prompt lists, it's possible that it cannot "see" the version that you have installed. For the Adobe Reader (for instance) this can happen if Acrobat was installed before the Reader, if the versions don't match, etc...

If you are confident that you have the required software, you can ignore the warning on that step & move forward.

"No Licenses" appears next to one or more of my courses

Support — Tue, 07 Feb 2012 08:38:00 GMT

Abstract:

Question: Why does "No License" appear next to one or more of the courses in my course list?

Answer: Each course in your library comes with a single license for each licensed user. If you purchased one license, you can only assign courses to one user profile (be that the Admin account, or a user profile that you create).

Once you have assigned a course to your profile, the words "No License" will appear next to that course. This only means that you have already added that course to your profile, so you cannot add it again. You can now view that course by logging into your account, clicking on the "Courses" link in the left hand menu, highlighting the course you would like to view from your course list & then clicking on the "Launch Module" button.

Where do I find my sample code and lab files now that I have purchased them?

Support — Tue, 07 Feb 2012 08:34:00 GMT

Abstract:

Question: Where do I find my sample code and lab files now that I have purchased them?

Answer: When you purchase the sample files, lab files or written courseware chapters for your training library; they will be available within 24 hours of your purchase. There will be an "Activate" button in the "Profile" area of your account, which you will need to click in order to activate any add-ons that you purcahse for your account.

Once they are available; you will see tabs to access labs/samples/courseware in the left hand menu next to the video screen (whenever you are viewing a training course). This can be explained, as well as seen, on page 7 of our online user guide:

http://online.learndevnow.com/userguide.pdf

What are the system requirements for the LearnDevNow online training?

Support — Tue, 07 Feb 2012 08:26:00 GMT

Abstract:

Minimum software requirements:

- Microsoft Windows XP, Microsoft Windows Vista or Microsoft Windows 7

- Microsoft Media Player 10.0 or higher http://www.microsoft.com/windows/windowsmedia/download/

- Internet Explorer 6.0 or higher

- Acrobat Reader 7.0 or higher http://www.adobe.com/products/acrobat/readstep2.html

- Microsoft Silverlight 3 or higher http://www.microsoft.com/ge

Video Troubleshooting

Support — Tue, 07 Feb 2012 08:18:00 GMT

Abstract:

Video trouble stems from two primary symptoms; "delayed/choppy/frozen video" or "no video" (be that a blank video screen or an error message where the video "should" be). Common solutions are listed below.

Blue screen shows message regarding a video problem, or a blank/black screen with no image at all:

Question: I'm having issues installing Microsoft Silverlight, or getting the interface to recognize that I have Silverlight installed.

Answer: The 64-bit version of Internet Explorer will not work, it needs to be the 32-bit version. If you are using the 32-bit version of IE already, and you are still having issues, please use the following steps to reset IE and uninstall/reinstall Silverlight:

Question: I'm having issues installing Microsoft Silverlight under Step 2 of the installation process, or issues getting the interface to recognize that I have Silverlight installed.

http://online.learndevnow.com/userguide.pdf

If you are seeing an "Access Denied" or "Unauthorized Access" message when attempting to view your courseware eBook files; you may need to remove and re-register the license key for your eBook viewing application. To do this, please go to:

Start > All Programs > Locklizard > Lizard Safeguard > PDF Viewer > Remove Keystore

Click "Yes" to the warning prompt and, once that is successfully removed, you will need to send a new registration email to yourself. You can do this within the "Profile" area of your online LearnNow training account, by clicking on the "Resend license key" button. Once you receive the new email, please use the new license key attached to that email to license your Lock Lizard software again.

If you continue to have issues, please contact us using the "Create Ticket" link on the main support page:

http://support.learndevnow.com

Where do I find my Courseware eBooks?

Support — Fri, 11 Mar 2011 06:54:00 GMT

Abstract:

Question: Where do I find my Courseware eBooks now that I have purchased them?

Answer: Page 7 of our online user guide does a good job of explaining how to setup the new courseware that you have purchased:

http://online.learndevnow.com/userguide.pdf

Once you have downloaded and registered the viewing application for the eBooks, as described on page 7 in the user guide listed above, you can access that courseware by clicking on the "Courseware" button in the menu to the left side of your training video screen. This will drop down a list of all chapters that are available for whatever video you are viewing at the time.

I didn't receive my confirmation email

Support — Wed, 05 May 2010 04:24:00 GMT

Abstract:

Question: I did not receive my confirmation email after placing my order

Answer: Our confirmation emails contain links and installation codes; because of this they can be caught by spam filters or junk email folders (Gmail accounts seem to be particularly sensitive to this). Please check any junk or spam folders that you have for your confirmation email. If you are still unable to locate your email, please submit a support ticket.

"Warning: The system indicates that this user is currently running the LearnDevNow Learning Engine and is viewing the following course"

Support — Wed, 03 Mar 2010 08:49:00 GMT

Abstract:

Question: I'm getting the following message when I try to login to my online account:

"Warning: The system indicates that this user is currently running the LearnDevNow Learning Engine and is viewing the following course: Exploring Silverlight 2. If you have the LearnDevNow Learning Engine loaded on this computer or any other computer under this user account, please close the application. If you are sure the LearnDevNow Learning engine is not running on any computer, click Continue to logout of the course and continue to the Agenda page. Once this login continues, any copy of the LearnDevNow Learning Engine running under this user account will be terminated."

Support — Tue, 23 Feb 2010 05:51:00 GMT

Abstract:

Error: "Reference memory “0x08630068” the memory could not be written"

Solution: Please bring up Internet Explorer and go to:

Tools > Internet Options > Advanced